Returns & Exchanges

At Rosso Brunello, we strive to ensure your complete satisfaction with every pair of handcrafted footwear. If you are not entirely pleased with your purchase, our flexible return and exchange policy allows for hassle-free processing within 14 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange, or contact our customer care team directly.

• 2.
  Quality Inspection

  Ensure the footwear is in its original, unworn condition with all tags attached and the branded box intact to qualify for a successful return.

• 3.
  Package & Ship

  Securely pack the items in the original shipping box and schedule a complimentary doorstep pickup through our logistics partner or drop it off at a designated point.

• 4.
  Refund Processing

  Once our warehouse team verifies the returned goods, your refund will be credited to your original payment method or issued as store credit within 7-10 business days.